Lootcrate Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Numerous reviewers report significant shipping delays, with some waiting months or even years for their orders. Many also mention never receiving their boxes at all, despite having paid for them, and difficulty obtaining tracking information.

A significant number of reviewers express frustration with Lootcrate's customer service, citing unresponsive support teams, automated replies, and an inability to resolve issues. Many report difficulty obtaining refunds or receiving assistance with missing or incorrect items.

Reviewers frequently criticize the low quality of the items received in their Lootcrate boxes, often describing them as cheap, dollar-store quality items. Many feel the value of the items does not justify the cost of the subscription, leading to disappointment.

Many customers report that their orders were cancelled by Lootcrate without notification or a refund. Others describe waiting for extended periods only to have their orders unfulfilled, with no resolution from customer service.

Some reviewers report being charged for subscriptions they cancelled or for boxes they never received. They also mention difficulty cancelling their subscriptions and obtaining refunds for unauthorized charges.

Several reviewers mention receiving boxes that did not match the advertised theme or their preferences. For example, some received Halloween-themed items months after the holiday or items from themes they did not subscribe to.

Several long-time subscribers note a significant decline in the quality and value of Lootcrate boxes over the years. They compare their past positive experiences with the current state of the service, expressing disappointment in the reduced quality of merchandise and overall experience.